Our Journey
Established in 2015, 1xquickcab began with a simple vision: to transform the taxi experience in India by combining technology with exceptional service. What started as a small fleet of 10 vehicles in Hyderabad has now grown into a nationwide network serving millions of customers across major Indian cities.
Our founder, an experienced transportation professional, recognized the gap between customer expectations and available services. Drawing on his extensive background in logistics and customer service, he assembled a team of like-minded professionals dedicated to creating a taxi service that prioritized safety, reliability, and comfort.
Core Values That Drive Us
Our business is built on principles that guide every decision we make
Safety Above All
We believe transportation services must begin with an absolute commitment to safety. This value influences everything from our vehicle selection and maintenance protocols to our driver screening and training programs.
Unwavering Reliability
Our customers depend on us to be there when promised. We've built our systems and processes around delivering consistent reliability, with punctuality at the core of our service commitment.
Integrity in Action
We conduct business with complete transparency and ethical standards. From our straightforward pricing to our honest communications, integrity shapes every interaction with customers, employees, and partners.
Continuous Innovation
We constantly seek better ways to serve our customers through technological advancements and service improvements. Our innovation mindset keeps us at the forefront of the transportation industry.
Our Commitment to Quality
At 1xquickcab, quality isn't just a buzzword—it's woven into the fabric of our organization. We understand that in the transportation industry, true quality comes from attention to detail and a consistent focus on the customer experience.
Our comprehensive quality assurance program includes:
- Regular vehicle inspections conducted by certified mechanics to ensure optimal performance and safety
- Stringent driver selection process with thorough background checks, driving record verification, and personal interviews
- Continuous driver training covering road safety, customer service, and emergency response protocols
- Real-time service monitoring to identify and address any issues before they impact customer experience
- Post-service quality checks including customer feedback analysis and performance reviews
Customer-Centric Approach
Your comfort, convenience, and satisfaction drive every aspect of our service
At 1xquickcab, we believe that exceptional transportation service begins and ends with the customer. Our customer-first philosophy is more than a slogan—it's a practical approach that guides our daily operations and long-term planning.
Personalized Service
We recognize that each customer has unique requirements. Whether you're a business traveler with tight schedules, a family with special accessibility needs, or a tourist exploring new destinations, we tailor our service to accommodate your specific preferences.
24/7 Customer Support
Our dedicated customer support team is available around the clock to assist with bookings, address concerns, or handle special requests. We've invested in multiple communication channels to ensure you can reach us through your preferred method—phone, email, mobile app, or WhatsApp.
Feedback Implementation
We actively solicit and value customer feedback. Each suggestion or critique is carefully reviewed and incorporated into our service improvement initiatives. This continuous feedback loop has helped us refine our offerings and address emerging customer needs.
Loyalty Recognition
We appreciate customer loyalty and have designed our rewards program to thank our regular customers. With preferential booking, accumulated discounts, and exclusive promotions, we ensure that your continued patronage is recognized and valued.
Our People Make the Difference
We recognize that our employees—particularly our drivers—are the face of our organization and the key to delivering exceptional service. At 1xquickcab, we invest in our team's well-being, professional development, and job satisfaction.
Our comprehensive employee welfare program includes:
- Competitive compensation packages with performance-based incentives
- Comprehensive health insurance coverage for employees and their families
- Balanced work schedules that respect personal time and prevent driver fatigue
- Regular skill enhancement training and career advancement opportunities
- Financial assistance programs for personal emergencies and education
- Recognition and reward systems to celebrate exceptional performance
Industry-Leading Safety Standards
Your safety is non-negotiable—it's the foundation of everything we do
At 1xquickcab, we've developed comprehensive safety protocols that exceed industry requirements. Our multi-layered approach to safety encompasses vehicle maintenance, driver verification, journey monitoring, and emergency response systems.
Vehicle Safety Program
- 100-point safety inspection for all vehicles before fleet inclusion
- Scheduled maintenance exceeding manufacturer recommendations
- Quarterly comprehensive safety checks by certified mechanics
- Age limit of 5 years for all vehicles in our fleet
- Advanced safety features including airbags, ABS, and stability control
- Daily pre-trip inspections conducted by drivers
Driver Safety Verification
- Extensive background verification and criminal record checks
- Minimum 5 years of professional driving experience requirement
- Defensive driving certification mandatory for all drivers
- Regular drug and alcohol screening
- Biannual medical examinations including vision tests
- Continuous driving record monitoring
Journey Safety Systems
- Real-time GPS tracking for all vehicles
- Speed monitoring and driver behavior analytics
- SOS button in mobile app for immediate emergency assistance
- Journey sharing feature for added passenger security
- 24/7 safety response team on standby
- Automated route deviation alerts
COVID-19 Safety Protocols
- Regular vehicle sanitization between rides
- Mandatory face masks for drivers
- Hand sanitizers available in all vehicles
- Contactless payment options
- Partition screens in vehicles upon request
- Regular health screening for drivers
Our safety standards have earned us certification from the National Safety Council and recognition from the Indian Association of Transportation Safety. We continuously update our safety protocols based on emerging best practices and technological advancements.
Our Vision for the Future
As we look ahead, 1xquickcab remains committed to leading the transformation of India's transportation landscape. Our vision extends beyond maintaining our current service excellence—we aim to pioneer innovations that will redefine passenger expectations and industry standards.
In the coming years, we plan to:
- Expand our eco-friendly fleet with electric and hybrid vehicles
- Implement advanced AI-driven dispatch systems for even greater efficiency
- Extend our services to more tier-2 and tier-3 cities across India
- Develop enhanced accessibility features for passengers with special needs
- Create more specialized services for unique transportation requirements
Through these initiatives, we strive to not only grow our business but also contribute positively to urban mobility, environmental sustainability, and economic development in the communities we serve.